A lot goes into finding the perfect candidates for your company. Call center recruitment and customer service recruitment is our specialty. Our team is skilled when it comes to assessing your needs and making a match. Learn more about our thorough process for providing quality recruits and outstanding retention rates.
Our experienced contact center recruiters and account managers meet with the appropriate operating managers and human resource professionals to review specific needs. We tour the workplace and go through a detailed list of questions to identify the type of associate who would thrive in the position. We also meet with current associates to ask them similar questions and listen to phone calls a new associate would receive to give us full insight into a typical day.
This way we understand:
• The culture and work environment at your company
• The work history requirements of a successful associate
• The characteristics of a successful associate
• The associate’s career opportunities at your company
InnoSource develops specific questions to screen candidates on characteristics required to succeed on the customer service job opportunity. We don’t use standard questionnaires — a candidate is reviewed for the exact position he or she would fill.
In addition to the behavioral interviews, we also perform as needed InnoMarking, a series of assessments given to clients’ top-performing employees to identify personality characteristics that succeed in the environment. This strategy separates our customer service and call center recruitment efforts from the competition’s.
InnoSource has access to specific, customizable online assessment tools that simulate contact center environments and can also test for basic skills, such as math or typing.
Ongoing Account Management
Account managers make regularly scheduled visits to the client site to help track performance and provide necessary feedback to counsel the employee, as well as handle any terminations and exit interviews until the employee is hired by the client.