Job Description - Customer Service Representative

Do you enjoy developing and maintaining strong business relationships? InnoSource partners with a leading manufacturer of pipe, drainage systems, and other water management products. We are looking for a Customer Service Representative to join our team!

As a Customer Service Representative, you will be responsible for the full cycle of order fulfillment for multiple accounts. In this role, you will work with clients as a liaison to the sales and logistics teams.

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Key Responsibilities - Customer Service Representative

• Owning the order-to-delivery process for assigned accounts
• Developing partnerships and building trust and credibility for long-term business growth
• Provide product information and technical resources
• Research customer inquiries and respond to appropriate parties in a timely manner.
• Keep customers informed of order status.
• Positively interacting with colleagues in many other facets of the business
• Making decisions within company guidelines

Required Skills and Knowledge - Customer Service Representative

• Oracle knowledge Preferred
• Proficiency with the MS Office package preferred, strong excel skills are encouraged
• Data Entry
• Strong verbal and written communication
• Availability M-F between the hours of 8:00am to 6:00pm

Education and Experience - Customer Service Representative

• High School Diploma/GED Required
• Experience working in a fast-paced, high volume environment
• Logistics and Account Management background highly preferred

Benefits and Pay - Customer Service Representative

• Great Work/Life Balance: Monday through Friday, first shift hours
• Compensation: $16/hour
• Great Benefits: Medical Insurance, Life Insurance, and Dental Reimbursement
• 5-6 weeks of paid training to ensure your success

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran