Job Description - Remote Customer Service Representative - 2nd Shift

Are you friendly and organized? Do you love helping people? Start a career that will make a difference in the lives of others. As a Roadside Customer Service Representative, you will build relationships with our clients by acting as a first responder when a customer is in need!

Apply today! You will work onsite at a beautiful, state of the art, global headquarters in Akron, Ohio. This is a full-time, permanent position for an entry-level Customer Service Representative.

We are currently hiring remote work from home (WFH). However, all applicants must be located in the Akron, Ohio area to be considered for this position due to the need to go into the office if or when needed.

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Key Responsibilities - Remote Customer Service Representative - 2nd Shift

• You will take inbound calls from drivers who need help with anything from a flat tire to a break down
• You will work with a team of service providers to connect the customer with immediate support
• You’re an excellent note taker – you will log your interactions with customers in our tracking system and ensure that all data entry is accurate
• We strive to provide excellent service and make a positive impact in our customer’s day

Required Skills and Knowledge - Remote Customer Service Representative - 2nd Shift

• Hours: 2^nd Shift (2pm-12am) and open weekend availability
• You have great people skills – you know how to interact with our customers
• You’re able to think quickly on your feet and find solutions
• Computer navigation and experience emailing through Microsoft Outlook
• If offered the position, we will run a criminal background check and drug test in accordance with all applicable law

Education and Experience - Remote Customer Service Representative - 2nd Shift

• High school diploma or equivalent
• At least 1 year of customer service experience
• Stable work history, attendance and punctuality are a must
• Call center experience is preferred but not required

Benefits and Pay - Remote Customer Service Representative - 2nd Shift

• $12.50/hour and opportunity to make up to $13.50/hour within 6 months!
• PTO and Holiday Pay
• Healthcare, Life Insurance, Dental Reimbursement
• Option for 401k after one year of employment
• Free onsite wellness center, gym, and walking paths

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran