Job Description - Moen Customer Service Representative

InnoSource is seeking future employees to start their career working at Moen, an award-winning Fortune 500 Company. Moen is ranked "Top Workplaces 2019" and "Most Admired Company", and is located on the west side of Cleveland. Moen is seeking Customer Service Representatives to work in their warranty call center.

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Job Description - Moen Customer Service Representative

• Four week plus-paid training program Monday-Friday. Training will be a combo of virtual at home and in office but not for long term. MUST BE ABLE TO WORK IN NORTH OLMSTED Office. This is NOT a work from home position.
• Support Moen's customers with pre-and post-product-purchase assistance.
• Support customers with warranty and product questions.
• Receive calls from Moen customers to assist them with warranty, product questions, and identifying and resolving Moen issues. Utilize product knowledge while helping customers.
• Walk customers through step by step instructions on installation and repair of Moen products.
• Inbound calls only. No sales or telemarketing!
• Product related trouble shooting.
• Will be a combination of training from home and in the offie. Equipment will be provided for when the training is at home. This will not be a long term work from home role. Must be able to work in the Moen office.

Required Skills and Knowledge - Moen Customer Service Representative

• Experience with customers-problem solving, difficult customers, and going above and beyond.
• Excellent computer skills required-fast screen navigation a must. Assessments will be administered.
• Previous job stability. Need to have one year plus at each job.
• Previous Call Center experience preferred.
• Seeking a high level of professionalism.
• Bilingual skills a plus!
• Previous technical/repair and product knowledge helpful.

Education and Experience - Moen Customer Service Representative

HS Diploma or GED required

Benefits and Pay - Moen Customer Service Representative

• Pay starts at $15.50/hour with an increase to $16.00 after 3 months of work.
• Bilingual pay starts at $16.25/hour with an increase to $16.75 after 3 months of work. LOOKING TO ADD TEAM MEMBERS TO THE BILINGUAL TEAM!
• The call center is open Monday through Friday from 8am-7pm. You will work an 8hr shift in between those hours of operation. NO WEEKEND WORK.
• 6 month contract to hire position.
• Newly renovated training center-state of the art technology.
• Gym onsite for employee use.
• Medical and life insurance benefits available

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran