Job Description - Bilingual Customer Service Associate

Are you fluent in Spanish and English? Do you love making a customer’s day better? Join our team and enjoy great perks like $15.50 per hour (plus a 10% increase after training as a Spanish Bilingual!), a comprehensive training program, medical insurance, life insurance, a dental reimbursement program, paid time off, holiday pay, and uncapped monthly performance-based bonuses! (Average bonus is $700+/mo!) We also have a beautiful facility with complementary coffee and tea!

While our office is conveniently located in Lewisville, TX, we are currently hiring agents that will start out remotely due to the safety precautions of Covid-19 (Must be located in Lewisville,TX area). Once these precautions have been lifted, all employees will transition back to the call center.

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Key Responsibilities - Bilingual Customer Service Associate

We partner with the nation’s largest non-bank mortgage lender so connecting with our customers is the name of the game!

• You will handle inbound phone calls from customers about their mortgage accounts – the could be answer questions about payments, due dates, and other loan maintenance.
• You make sure your customers are taken care of! You will be conducting follow-up calls to examine and ensure a resolution.
• Things in the mortgage industry are always changing – so you love remaining knowledgeable about home loan options, continuing education, and keeping customers well-informed.
• As a team, we love to celebrate successes and collaborate together!

Required Skills and Knowledge - Bilingual Customer Service Associate

• A genuine ability to connect with customers and build strong relationships
• Able to communicate fluently in English and Spanish
• Have access to the internet
• Will be work from home during COVID-19, but will return to site. Must be located in Lewisville, TX area.
• Availability to work the below shifts:
• Monday – Friday 11:00am – 8:00pm
• Saturday 7:00am – 11:00am (1 mandatory a month)

Education and Experience - Bilingual Customer Service Associate

• At least 2 + years of customer service experience in most recent position
• Retail/Serving is a plus
• No call center experience required
• High School Diploma or equivalent

Benefits and Pay - Bilingual Customer Service Associate

• $15.50/hr, plus monthly uncapped bonuses, opportunity for 10% increase with Bilingual Spanish skill
• Average monthly bonus is $700+ ($15.50 - $17.05 per hour)
• Uncapped monthly bonuses based on customer service
• Medical, dental, and life insurance, PTO, holiday pay, 401K and tuition reimbursement
• New facility, large break room with games and refreshment station
• Complimentary coffee and tea for all team-members

Apply today! A recruiter will follow up regarding next steps!

Deadline for Applying for Bilingual Customer Service Associate

Apply before April 14th, 2021.

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran