Job Description - Regional Customer Service Representative

This position requires a can-do, energectic mind set with a postitive attitude and great customer service. You'll join the nation’s largest provider of vehicle glass repair and replacement services and be apart of a caring and passionate team. This opportunity will alllow you to collaborate and make a difference, deliver extraordinary results, and bring unexpected happiness to customers throughout the state of Florida.

*Please note that this position will be onsite at our Orlando location- masks required during the work day*

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Key Responsibilities - Regional Customer Service Representative

• Professionally answers incoming phone calls of the entire Florida region
• Assesses need of the caller and either addresses the need or routes the call to the appropriate person
• Schedules customer appointments, assists technicians with work order discrepancies, verifies insurance coverage information, alters existing scheduled appointments and answers customer questions
• Responds to all emails in a timely manner and escalates complex issues to senior team members
• Handles all questions concerning warranties, same day reschedules/cancellations
• Accuratley enters all invoices, credits, memos and rebills in a timely fashion

Required Skills and Knowledge - Regional Customer Service Representative

• 1-3 years of call center/ business administration experience required
• Knowledge of customer service and administrative protocols
• Ability to provide world class customer service
• Ability to adjust in a fast-paced enviroment
• Must have avaliability from 7am-6pm Tuesday-Saturday. Schedule is given in advance
• Part time and full time positions available

Education and Experience - Regional Customer Service Representative

• High School Diploma or GED

Benefits and Pay - Regional Customer Service Representative

• $15 per hour
• Sundays and Mondays off
• No nights
• Paid Training

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran