Are you looking for a professional Customer Service and Data Entry role with a great work life balance? Do you enjoy going above and beyond while providing support mostly through email correspondence?
InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.
Start your career path in a stable industry with a nationally known corporation that focuses on your success and advancement. This Fortune 500 company brings almost a century of chemical expertise and knowledge to the oil and gas industry. They have a comprehensive selection of commodity and specialty products from the world’s premier chemical manufacturers offers solutions for oil and gas applications including: upstream, midstream, downstream, exploration, production and oilfield services. Our powerful, global supply chain of product and sourcing professionals provides consistent pricing and availability on the products that keep the oil and gas industry running.
Enters information real time into order management system
Verifies order, pricing and delivery expectations
Coordinates fulfillment and transportation of order
Communicates order status directly to customer
Tracks and confirms delivery and initiates invoicing
Recognizes and responds to new / additional client opportunities
Exceeds customer expectations by delivering exceptional customer service
Builds and sustains long term partnership with client
Responsive to client needs and escalates when appropriate
Maintains up-to-date detailed information on customers account
Proactively reaches out to account contacts to ensure client has appropriate stock
Offers client transportation options for fulfillment
Participates in client meetings
Builds rapport with internal customers including: sales, operations, and supply chain
Timely and concise communication via phone, email and fax
Follows through with commitments
Ability to produce thorough documentation
Practice active listening skills
Ability to manage time sensitive, high stress scenarios in a fast-paced environment
Strong problem solving skills –considers full range of options to find solutions and makes decisions to resolve the situation
Ability to handle multiple orders in progress at the same time
Ability to learn customer’s product base and customer requirements
Chemical industry knowledge and experience with oil, gas, and mining preferred
Knowledge of transportation and third party logistics preferred
Apply before May 16th, 2021.
Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran
InnoSource, a leader in contact center, technical and professional recruiting, is headquartered in Columbus, Ohio with a geographic scope of the United States, placing top candidates into rewarding careers. We focus on contract staffing and on-site outsourcing for entire business functions.