Looking for a stable, long term career? 1st shift available Monday-Friday, includes training and benefits.
Join FirstEnergy, an award-winning Fortune 200 Utility Company serving six million customers located in Fairlawn, OH.
Work for a company that values your hard work and customer service skills. With First Energy you are opening the door to endless career opportunities. Inbound calls from existing customers. No sales or telemarketing!
Handle incoming calls from existing customers
Answer customer service questions
Resolve customer problems
Ability to deal professionally with dissatisfied customers
Weather related outages may require extended hours beyond normal business hour
Assist customers with billing issues
Take payments and assist customers with payment options.
Help customers set up service for new locations and stop service for previous address.
Customer Service Job Requirements
• $11.00/hour for 6-9 months. $13.65 once hired in with First Energy
• Benefits available
• 1st shift hours/over time available
• High school diploma or GED
• Pass a criminal background check and drug test
• Reliable transportation
• One or more years of customer service or related experience
• Excellent computer skills and screen navigation
• Call Center exp a plus!
• Excellent communication skills
EOE Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Vet
InnoSource, a leader in contact center, technical and professional recruiting, is headquartered in Columbus, Ohio with a geographic scope of the United States, placing top candidates into rewarding careers. We focus on contract staffing and on-site outsourcing for entire business functions.