Job Description - Call Center Representative

Are you looking for a long-term career with a competitive salary and great benefits? Are you passionate about people and delivering an exceptional customer experience? If so, this is the right opportunity for you! This position will be in a company that just earned the award of a 2018 Top Workplace, 2018 Best Company for Women to Work, along with many other awards over the years!

Apply today and get your career started as a Customer Service Representative and be the first point of contact to past-due customers for a leading Financial Services and Credit Card company in New Albany, Ohio.

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Key Responsibilities - Call Center Representative

As a Customer Service Representative, you will be responsible for:

• Providing excellent customer service
• Reading a disclosure to each customer regarding their debt in compliance with collection laws and regulations
• Transferring customers to the appropriate department
• Conducting outbound phone calls to customers regarding their past-due account

Required Skills and Knowledge - Call Center Representative

Requirements of the Customer Service Representative:

• Ability to work a full-time schedule during the hours of 8:00am - 10:30pm on weekdays (3 day shifts and 2night shifts) and alternating Saturday shifts from 8am-12pm
• Customer Service experience
• Impeccable attendance record
• Stable work history
• High School Diploma or equivalent

Benefits and Pay - Call Center Representative

Compensation and Benefits:

• $14 per hour along with opportunities for growth and incentives in the future
• Full time, 40 hours per week
• Competitive benefits package (health, life, and dental)
• Paid training and ongoing coaching to ensure your success

This position is a perfect way to get your foot in the door with our well-established finance company, providing ample opportunity for career growth and development.

Are you ready to start your career now with an ever-growing company paired with an unbeatable culture? This Customer Service position is for you! Apply today to learn more about the position and start the interview process.

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran