The Team Leader provides day to day leadership and direction to a diverse team of associates who have a responsibility to deliver premium customer service.
InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.
The Team Leader will be expected to manage multiple functions and processes throughout the department with the focus on project management, problem diagnosis / resolution and process improvement resulting in a team that provides outstanding customer support. You will be implementing and communicating processes, procedures, and policies provided from the InnoSource Director, HR Account Manager, Manager of department, as well as the client. As a team leader, you will also be responsible for being familiar with current Client and InnoSource policies and procedures to assure associates have current information and are following policy. You will also be responsible for training associates and communicating with the dealers involving new products, availability, pricing, order status, shipping details, billing concerns, and program literature / education materials.
Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran
InnoSource, a leader in contact center, technical and professional recruiting, is headquartered in Columbus, Ohio with a geographic scope of the United States, placing top candidates into rewarding careers. We focus on contract staffing and on-site outsourcing for entire business functions.