Are you a people person who is looking for a long-term career? This could be the job for you! Our fortune 500 client in Akron, OH is in search of a Business Solutions Administrator! This position is responsible for giving on demand, real time support for internal and external commercial truck customers offered through our client.
Primary responsibility is to be the first point of contact for fleet and dealer customers, as well as internal sales personnel that are using our web and mobile-based tools. Questions, requests, issues will come via phone and email. The BSA will need to be able to troubleshoot based on information given, set up security and access to our tools on the web, and escalate issues accordingly if they are unable to solve them. Test any enhancements made to our web and mobile-based solutions, or any newly introduced solution. Candidate should be comfortable testing based criteria given to them and report back any issues. Participate in requirements gathering sessions when we are looking to upgrade existing web or mobile based tools as they have first hand knowledge of feedback and issues that they have received from incoming calls and emails. At times the BSA will be called to assist in training internal and external personnel on various solutions.
InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.
Required Skills and Knowledge:
Education and Experience:
Benefits and Pay:
Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran
InnoSource, a leader in contact center, technical and professional recruiting, is headquartered in Columbus, Ohio with a geographic scope of the United States, placing top candidates into rewarding careers. We focus on contract staffing and on-site outsourcing for entire business functions.