Job Description - FirstEnergy Customer Service Representative

NEW YEAR NEW CAREER! FirstEnergy, an award-winning Fortune 200 Utility Company headquartered in Fairlawn, OH. With FirstEnergy, you are opening the door to endless career opportunities. Work for a company that values your hard work and customer service skills. No sales or telemarketing!

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Key Responsibilities - FirstEnergy Customer Service Representative

• Handle incoming calls from existing customers
• Answer customer service-related questions
• Resolve customer problems
• Provide excellent customer service
• Weather related outages may require extended hours beyond normal business hour
• Assist customers with billing issues
• Take payments and assist customers with payment options

Required Skills and Knowledge - FirstEnergy Customer Service Representative

• Full Benefits
• 1st shift hours/over time available
• High school diploma or GED
• Pass a criminal background check and drug test
• Reliable transportation
• 1+ years of customer service or related experience
• Computer skills and screen navigation
• Call Center experience is a plus
• 1st shift hours-Monday -Friday and possible over time

Education and Experience - FirstEnergy Customer Service Representative

HS Diploma or GED

Benefits and Pay - FirstEnergy Customer Service Representative

$12.50/hour pay increases to $17.36 once hired on permanently

Deadline for Applying for FirstEnergy Customer Service Representative

Apply before February 5th, 2021.

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran